dealer leadership challenges
Retail KPIs in a Non-Retail Business: Why the Right Metrics Unlock Commercial, Fleet, and Government Growth
Introduction One of the most common—and most avoidable—mistakes in building a successful Commercial, Fleet, and Government department is measuring it as if it were a retail business. Applying retail KPIs to commercial fleet government business can lead to inaccurate assessments. While retail KPIs are powerful tools in the right environment, applying them to a non-retail […]
Aging Talent and Succession Risk: Why Fixed Ops Is the Anchor That Protects Commercial Relationships
Introduction One of the most significant risks facing Commercial, Fleet, and Government automotive operations today is not supply chain disruption, pricing volatility, or inventory delays. Instead, it’s the challenge of managing aging talent and succession risk in commercial fleet sales. It is aging talent and the quiet disappearance of institutional knowledge. Across the country, many Commercial […]
