Introduction One of the most common—and most avoidable—mistakes in building a successful Commercial, Fleet, and Government department is measuring it as if it were a retail business. Applying retail KPIs to commercial fleet government business can lead to inaccurate assessments. While retail KPIs are powerful tools in the right environment, applying them to a non-retail … Continue reading Retail KPIs in a Non-Retail Business: Why the Right Metrics Unlock Commercial, Fleet, and Government Growth