Why They Must Be Measured Differently Than Retail A Management-Level Framework for Dealer Principals, COOs, GMs, and Managing Partners One of the most common—and costly—mistakes in dealership leadership is measuring Commercial/Fleet/Government (CFG) operations with retail KPIs. At first glance, both departments sell vehicles. However, the similarity ends there. Retail sales are transactional. CFG operations are strategic, relational, and operationally … Continue reading The KPIs That Matter Most for Commercial / Fleet / Government (CFG) Departments